被客戶拒絕是每一位業(yè)務(wù)員都會(huì)經(jīng)常面臨的情況，有時(shí)是客戶有其他考慮和打算，有時(shí)出于業(yè)務(wù)員自身的原因。但不論哪種情況，我們都不要一收到拒信就輕易放棄與對(duì)方合作的機(jī)會(huì)。今天我們要講的，就是客戶拒絕下訂單的幾種情況和業(yè)務(wù)員分別可以采取的相應(yīng)對(duì)策。
一、“We don't need it for the time being.”/“We don’t need your product lately.”
Dear Sir，
Thank you for your reply. We still look forward to working with you in the future. Our products are highly valued in the industry, if you are interested in visiting our company or in hosting visiting groups, please contact us.
Wish you work well！
XXX（公司名稱）
二、“We already have suppliers.”
The adopted ISO9001:2000 quality management system ensures our quality of the products.
Our company is certified with ISO-9001:2000 to overall control over the quality of products and services.
Our company take the good faith, the strength product quality gain recognition of the industry.
如果客戶被說得有點(diǎn)心動(dòng)了，我們就可以抓住機(jī)會(huì)乘勝追擊，爭取為客戶提供更多產(chǎn)品信息：“Please reply us if you are interested so we can send you our complete quotation which includes prices, MOQ, packaging, delivery time, Payment terms etc.”信息提供越充分，客戶動(dòng)搖的可能性越大。
三、“Your price is too high.”
我們可以強(qiáng)調(diào)自家產(chǎn)品的性價(jià)比，比如告訴對(duì)方：“We urge you to compare the price and quality of our products with those of our competitors.”讓客戶看出你的自信；也可以向客戶介紹自家產(chǎn)品的獨(dú)特性，比如：“Our product design unique novel, classical fashion, post-sale service track prompt, warm careful.”“As the product has a unique and innovative technology, is currently in China has not the second line can compete with them.”客戶只有在感到有利可圖的時(shí)候才會(huì)放松口徑。
如果可能，我們也可以為對(duì)方提供樣品，激起對(duì)方的興趣：
If you are interested in joining with us, we will finish the samples for you in7 days for your reference, or making the product your own design.
四、“I need to think about it.”
We sincerely hope to know what your concerns are.
Can you tell us about your concerns? We hope it can be solved very well.
五、“I need to talk to your manager.”
總之，面對(duì)客戶的拒絕我們不必太過感到挫折，畢竟這是行業(yè)內(nèi)常見的現(xiàn)象，當(dāng)一個(gè)客戶的備胎是備胎，當(dāng)一百個(gè)客戶的備胎別人就是備胎，量變引起質(zhì)變，掌握高效的客戶開發(fā)方法（見簽名），主動(dòng)尋找并積極去解決，才會(huì)讓你獲得的訂單越來越多。
